Orders awaiting delivery now show in My Account
Customers can now see their Snap agreement in My Account as soon as it’s signed, even while they wait for their order to be delivered.
Not every order is delivered the day it’s paid for. Furniture, made-to-order goods and large items can take weeks to arrive.
Until now, My Account only showed a loan once its application was complete, which happens after delivery. A customer who logged in while waiting saw nothing at all, and some got in touch with us, or with you, to check their order had gone through.
What’s new
Agreements visible from day one
Applications waiting for delivery now appear in My Account, with the customer’s agreement and order details. Customers can see what they’ve bought and what they’ll pay while they wait.
Invitations sent automatically
Once an application is complete, the customer is invited to My Account by email automatically. Invitations are only sent when we can identify the customer as unique, for example when they don’t share a mobile number with another applicant.
Snap Card agreements aren’t included in these changes.
Why it matters
- Fewer “has my order gone through?” calls: customers can check for themselves at any time.
- Reassurance during long deliveries: the agreement is there from the moment it’s signed.
- Self-service from the start: customers can view their documents and manage their contact preferences straight away.
